The Problem
Businesses struggle to fully utilize the wealth of customer data within their CRM systems, resulting in missed opportunities for sales, personalization, and customer engagement.
The Solution
Integrating knowledge graphs (KG) with CRM Salesforce helps businesses gain a more comprehensive view of customer data and relationships, leading to intelligent sales guidance, personalized recommendations, and optimized processes. By utilizing KGs, businesses can unlock the full potential of their CRM systems and deliver improved results.
Development Methodology for Building SFDC Knowledge Graph Connector
Adapting the CRISP-DM (Cross-Industry Standard Process for Data Mining) methodology for knowledge graph development emphasizes data preparation, ontology or schema mapping, and evaluation against business goals and objectives.
Don’t let your organization’s valuable data remain hidden in silos. Harness the power of Enterprise Knowledge Graphs to unlock insights and drive informed decision-making.
Contact us today for a personalized demo and discover how EKG can revolutionize your organization’s data management and decision-making capabilities.
Key Benefits of CRM Salesforce Integration with Knowledge Graph Connector
Comprehensive view of customer data from multiple sources
Relationship mapping for better customer engagement and retention
Predictive analytics for data-driven decision-making and forecasting
Customer journey tracking to optimize sales and marketing strategies
Data integration for a more complete view of customer behaviour and preferences
Enhanced lead scoring to prioritize sales efforts
Personalization for increased customer loyalty and retention
Automation of routine tasks, freeing up time for complex tasks
Churn prediction to proactively retain customers
Improved product recommendations for upselling and cross-selling
Real-World Applications of CRM Salesforce Integration with Knowledge Graph Connector
- Enhance Salesforce's Einstein Forecasting capabilities with KGs for better sales revenue predictions
- Improve Salesforce's Einstein Lead Scoring by utilizing KG ML capabilities to analyze customer behavior and preferences
- Boost Salesforce's Einstein Personalization by leveraging KGs to provide personalized recommendations and content
- Streamline customer service interactions with Salesforce's Einstein Bots by automating common queries and providing personalized recommendations using KGs
